Here you will find some FAQ (frequently asked questions), which may save your time. However, should you need more support, do not hesitate to drop us a line at email@example.com. We’d love to assist you with any question.
1. What is Pikku Tatti?
Great question. Pikku Tatti (http://pikkutatti.com/) is a FREE international shipping e-commerce store that specializes in handcrafted and unique gifts.
As we are based in Helsinki – Finland, the name Pikku Tatti actually comes from our lovely Scottish Fold cat ‘Tatti’ (named after a famous mushroom here). And ‘pikku’ means ‘little’ in Finnish.
2. Where are your products from?
Besides, we also curate some interesting and useful products to introduce to you. We love handcraft items, so you will find a lot of them on Pikku Tatti.
We have workshops and warehouses in Helsinki (Finland), Texas (USA), Sydney (Australia) and Ho Chi Minh City (Vietnam). We will fulfill orders from one of these locations or from the Amazon warehouses.
3. What makes Pikku Tatti different?
Besides unique product lines, we offer FREE international order for any order. Yes, you don’t have to spend $100 or $200 to get qualified. Even if you purchase a single product, we will get it delivered to your doorsteps without any shipping charge.
One more thing: We keep creating new products. It’s kind of secret but we will tell you now. We are testing an origami subscription box. We will let you know soon, when it is ready.
4. Are your toys safe to play?
we stand behind our toys. We strictly follow the General technical requirements for bamboo and wooden toys (GB/T 28495-2012).
5. Can I send gifts to my friends halfway around the world?
Absolutely YES! And still, the shipping is FREE. We receive a great number of orders as birthday gifts and graduation presents around the globe.
Let’s help you bring joy to your beloved ones, no matter where they are
6. Can I return the product?
If you are NOT happy with any purchase on Pikku Tatti, you can return it to us within 30 days of the order date. No question asked! When the product arrives, we will issue a full refund for the entire purchase price.
7. How long does it take to ship?
Firstly, our shipping is completely FREE. Even though there are some countries in the world that we are unable to ship, Pikku Tatti can deliver joy to the rest of 99% of population.
Find out more about the estimated delivery times and expedited shipping services HERE.
8. Could I upgrade to faster shipping options?
This is one of the most received questions that we’ve got. When birthdays, anniversaries, and Christmas are around the corner, we understand about the time pressure you are dealing with.
To help you get the products faster, we’ve included expedited shipping options, depending on your shipping address. Shoot us an email at firstname.lastname@example.org.